1) INFORMATION ABOUT THE RIGHT TO WITHDRAW FROM THE AGREEMENT
In accordance with current legal regulations, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to withdraw from the contract, you must inform us (HEYDUDE POLSKA Marek Szyszko, 72-005 Przecław 6 lok. 1) about your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). ).
You can use the model withdrawal form, but it is not obligatory.
To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
In the event of withdrawal from this contract, we will reimburse you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise - in any case, you will not incur any fees related to this return.
We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.
Please send back or hand over the item to us immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.
2) INFORMATION ON THE DECLARATION OF USE OF WARRANTY BY THE CONSUMER (COMPLAINTS)
In accordance with applicable regulations, we are liable to you for physical and legal defects under the terms of the Civil Code.
After detecting a defect, you have the right to:
submit a statement requesting a price reduction;
make a declaration of withdrawal from the contract, but not when the defect is irrelevant;
demand that the item be replaced with one that is free from defects;
demand that the defect be removed.
We will respond to your statement or request within 14 days.
You are obliged to deliver the defective item at our expense to the address (HEYDUDE POLSKA Marek Szyszko, 72-005 Przecław 6 lok. 1) and if the delivery of the item by you would be excessively difficult (e.g. due to the type of item or the way it was installed), you are obliged to make the item available to us in the place where it is located.
We bear the costs of replacement or repair, except if the defective item has been installed. Then you are obliged to bear a part of the related costs in excess of the price of the goods. Alternatively, you have the right to demand payment of a part of the costs of dismantling and reassembly, up to the price of the item sold.
We are liable under the warranty if a physical defect is found within two years from the date of delivery of the item to you, and if the subject of sale was a used item, one year from the date of its release. Your right is limited to one year from the date the defect was discovered, but not earlier than two years after the item was delivered to you, and if the subject of sale was a second-hand item, one year after the item was handed over to you. The exception is a situation when the use-by date specified by us or the manufacturer ends two years after the item was delivered to you. We are then liable under the warranty for physical defects of this item found before the expiry of this period.
Liability for legal defects is essentially the same, and the time for notification runs from the moment you learn about the defect, and the limitation periods from the final judgment on the thing with a legal defect.
The issue of the warranty is extremely complex and we encourage you to read the Civil Code and the websites of UOKiK and consumer organizations that describe your rights in detail and illustrate. Our store operates in accordance with the law and respects the rights of consumers, so let's inform you